Terms of Service

During the applicable subscription term, LeadWise grants Customer a limited, non-exclusive, non-transferable right to access and use the Services in accordance with these Terms and any applicable Order Form. Access may include AI-powered outreach and email sequences, CRM and contact management, contact health scoring, reply classification, data enrichment, audience segmentation, lead-capture forms, deliverability and mailbox warm-up tools, analytics, automation workflows, a browser extension, and related features.

LeadWise may provide certain services through third-party infrastructure providers or integrations.

Customer represents and warrants that it has full authority to enter into these Terms and that all users are at least eighteen (18) years of age. Customer shall remain responsible for all acts and omissions of its employees, contractors, agents, affiliates, and authorized users.

Customer is responsible for all activity conducted under its accounts, including activities performed by employees, contractors, affiliates, or authorized users. Customer shall ensure that all users comply with these Terms. Customer shall promptly notify LeadWise of any unauthorized access, credential compromise, or security incident affecting Customer's account.

The Services may generate AI-created content, classifications, scores, recommendations, summaries, outreach drafts, or other outputs ("AI Outputs"). AI Outputs are generated probabilistically and may contain inaccuracies, omissions, hallucinations, outdated information, or content unsuitable for Customer's intended use. Customer is solely responsible for reviewing, validating, approving, and supervising all AI Outputs prior to use, transmission, or reliance. LeadWise disclaims all liability arising from Customer's use of AI Outputs.

Customer shall not use the Services to: (i) send spam, phishing, deceptive, fraudulent, or unlawful communications; (ii) upload or process unlawfully obtained contact data; (iii) violate CAN-SPAM, GDPR, UK GDPR, CASL, TCPA, or other applicable laws; (iv) interfere with platform security or integrity; (v) reverse engineer or misuse the Services; or (vi) engage in abusive automation or scraping practices. Customer remains solely responsible for all outreach activity conducted using the Services.

LeadWise reserves the right to monitor bounce rates, spam complaints, sending reputation, anomalous usage, excessive automation activity, security risks, or suspicious behavior. LeadWise may suspend, throttle, quarantine, or terminate access where necessary to protect platform integrity, third-party deliverability relationships, infrastructure stability, or legal compliance.

Subscription fees, usage limits, feature restrictions, billing intervals, contact caps, AI usage limits, and add-on pricing shall be described in applicable pricing schedules or Order Forms. Fees are non-refundable except as expressly stated herein. LeadWise reserves the right to modify pricing upon renewal with prior notice. Failure to timely pay amounts due may result in suspension or termination of Services.

Subscriptions renew automatically at the end of each billing period, monthly or annual, and the payment method on file is charged for the next period unless the subscription has been cancelled.

When Customer changes plans, unused time on the current plan becomes account credit, which is applied to the change and to future invoices. Upgrades take effect immediately and are charged the prorated difference. Downgrades take effect at the end of the current billing period. Customers on annual billing may switch to monthly billing only at renewal.

To cancel, Customer contacts LeadWise support at support@getleadwise.ai. Cancellation takes effect at the end of the billing period already paid for, and the Services remain available until then. LeadWise does not provide refunds; account credit is applied to future invoices instead.

Customer retains ownership of all Customer Data uploaded, processed, stored, or transmitted through the Services. Customer grants LeadWise a worldwide, limited right to host, copy, process, transmit, analyze, and display Customer Data solely as necessary to provide, maintain, secure, support, and improve the Services. Customer represents and warrants that it possesses all rights and permissions necessary to process Customer Data using the Services.

LeadWise may use anonymized, aggregated, and de-identified usage information to improve platform performance, analytics, security, and AI functionality. LeadWise shall not intentionally use Customer-specific confidential information or Customer Data to train generalized public AI models without Customer consent.

The Services may integrate with third-party providers including Gmail, Microsoft Outlook, HubSpot, Apollo.io, the Google Chrome browser extension, payment processors (Stripe), cloud infrastructure vendors, and AI providers. The providers that process Customer Data, and what each receives, are listed in the LeadWise Privacy Policy. LeadWise is not responsible for third-party service availability, functionality, outages, policies, pricing changes, API limitations, or acts or omissions of third parties.

Each party agrees to protect the other party's Confidential Information using at least reasonable care and to use such information solely in connection with the Services. Confidential Information shall not include information that is publicly available, independently developed, or lawfully obtained without confidentiality obligations.

LeadWise and its licensors retain all rights, title, and interest in and to the Services, software, AI systems, models, workflows, APIs, documentation, branding, and related intellectual property. Customer shall not copy, distribute, reverse engineer, modify, create derivative works from, or otherwise misuse the Services except as expressly permitted.

Customer shall indemnify, defend, and hold harmless LeadWise, its affiliates, officers, directors, employees, contractors, licensors, and agents from and against any and all claims, liabilities, damages, judgments, penalties, fines, costs, and expenses (including reasonable attorneys' fees) arising out of or relating to: (i) Customer's use of the Services; (ii) Customer's violation of these Terms or applicable law; (iii) Customer Data; (iv) Customer outreach activity; (v) allegations that Customer communications violate privacy, anti-spam, intellectual property, or data protection laws; or (vi) unauthorized or unlawful use of third-party integrations or data sources.

LeadWise shall defend Customer against third-party claims alleging that the core LeadWise Services infringe a valid United States patent, copyright, or trademark, and shall indemnify Customer for resulting damages finally awarded by a court or agreed in settlement. LeadWise shall have no obligation for claims arising from Customer modifications, third-party integrations, Customer Data, unlawful usage, or combinations with non-LeadWise products.

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE." TO THE MAXIMUM EXTENT PERMITTED BY LAW, LEADWISE DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, ACCURACY, RELIABILITY, DATA AVAILABILITY, AND RESULTS OBTAINED THROUGH USE OF THE SERVICES. LEADWISE DOES NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, LEADWISE SHALL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, LOST REVENUE, LOSS OF DATA, BUSINESS INTERRUPTION, OR REPUTATIONAL HARM, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. LEADWISE'S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THE SERVICES SHALL NOT EXCEED THE TOTAL AMOUNTS PAID BY CUSTOMER TO LEADWISE DURING THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

Neither party shall be liable for delays, failures, interruptions, or inability to perform resulting from causes beyond reasonable control, including internet outages, cloud failures, infrastructure disruptions, cyberattacks, labor disputes, natural disasters, governmental actions, sanctions, acts of war, utility failures, AI provider outages, or third-party service disruptions.

Customer may not assign or transfer this Agreement without prior written consent of LeadWise. LeadWise may assign this Agreement in connection with a merger, acquisition, restructuring, financing, sale of assets, or corporate reorganization.

If any provision of this Agreement is determined to be invalid, illegal, or unenforceable, the remaining provisions shall remain in full force and effect.

The failure of either party to enforce any right or provision under this Agreement shall not constitute a waiver of such right or provision.

The parties are independent contractors. Nothing contained herein shall create a partnership, joint venture, agency relationship, fiduciary duty, or employment relationship between the parties.

Customer agrees that LeadWise may provide notices, disclosures, agreements, updates, invoices, and communications electronically. Customer further agrees that electronic acceptance, click-through acceptance, and digital acknowledgements constitute legally binding agreements.

At LeadWise's election, disputes may be resolved through binding arbitration administered under commercially reasonable arbitration procedures. CUSTOMER WAIVES ANY RIGHT TO PARTICIPATE IN CLASS ACTIONS, CLASS ARBITRATIONS, OR REPRESENTATIVE PROCEEDINGS.

LeadWise reserves the right to remove or disable access to content alleged to infringe intellectual property rights. LeadWise may investigate infringement claims and comply with applicable copyright laws and takedown procedures.

LeadWise may provide beta, pilot, preview, experimental, or early-access functionality ("Beta Services"). Beta Services may be modified, suspended, discontinued, or removed at any time without notice and are provided without warranties, uptime commitments, support obligations, or guarantees of data preservation.

Unless expressly stated in a separate written service-level agreement, LeadWise does not guarantee uninterrupted availability, uptime percentages, maintenance schedules, response times, or error-free operation of the Services.

LeadWise reserves the right to monitor, investigate, review, audit, and analyze platform usage, customer behavior, integrations, outreach activity, API usage, and compliance with this Agreement where reasonably necessary to protect platform integrity, security, legal compliance, or operational stability.

Customer grants LeadWise a perpetual, irrevocable, worldwide, royalty-free right to use, incorporate, modify, commercialize, and otherwise exploit suggestions, recommendations, enhancement requests, or feedback relating to the Services without restriction or compensation.

The Services, AI Outputs, analytics, recommendations, scoring systems, workflows, and related materials do not constitute legal advice, accounting advice, financial advice, tax advice, compliance advice, employment advice, investment advice, or other professional advice.

All rights not expressly granted under this Agreement are reserved by LeadWise and its licensors.

Customer agrees to reasonably cooperate with LeadWise in connection with compliance investigations, abuse prevention efforts, security incidents, onboarding activities, infrastructure protection efforts, and lawful requests relating to use of the Services.

LeadWise may suspend or terminate access to the Services for violations of these Terms, abusive conduct, excessive spam complaints, unlawful activity, non-payment, security risks, or platform protection purposes. Upon termination, Customer shall cease use of the Services. Certain provisions, including confidentiality, indemnification, disclaimers, and limitations of liability, shall survive termination.

These Terms shall be governed by the laws of the State of Delaware without regard to conflicts-of-law principles. Any disputes arising under these Terms shall be resolved exclusively in the state or federal courts located in Delaware, and the parties consent to such jurisdiction and venue.